6 Best Auto Dialer Software for Small Business

Auto dialer software dials lists of phone numbers automatically and is typically used in cold calling sales. We looked at a range of auto dialer software and narrowed it down to the top six based on price, features like call analytics and call routing, and customer support to determine the best auto dialer overall.

Top 6 Small Business Auto Dialer Software

Best Overall Auto Dialer for Small Businesses: ChaseData

ChaseData is a leading auto dialer software platform that offers auto dialing as part of its call center package. It’s known as one of the best cloud-based auto dialer solutions on the market with features like inbound call capability, and CRM integration. With pricing from $89 per user, per month, ChaseData is great for businesses that need inbound call center features with outbound auto dialing at a price that’s on par with other auto dialers on the market.

ChaseData Pricing

ChaseData’s Small Business Edition is a moderately-priced $89 per user, per month, and includes one voice channel per agent. The Professional Edition is $139 per user, per month, and includes four voice channels per agent. The Enterprise Edition is $169 per user, per month, and includes six voice channels per agent.

ChaseData Pricing Tiered Features

Small Business Edition

ChaseData’s Small Business package includes one voice channel per agent, preview and progressive dialing, inbound calling and call routing, auto attendant, remote agent capability, and a reporting package. This tier lacks predictive dialing, trainee mode, and Zapier integration included in the Professional Edition and the SOAP-based Salesforce API [application programming interface] included in the Enterprise Edition.

You won’t find the lead building and management tools offered by Velocify Dial-IQ or email campaign management tools Voicent has to offer. However, at $89 per user, per month, this tier is the least expensive ChaseData option and more affordable than Velocify Dial-IQ’s or Voicent’s plans, making it a good choice for small teams and startups with low call volume.

Professional Edition

ChaseData’s Professional Edition adds predictive dialing and a trainee mode for onboarding new agents and Zapier integrations for more than 500 apps. This tier lacks the SOAP-based Salesforce API included in the Enterprise Edition, making Velocify Dial-IQ a better choice if that’s an issue for auto dialer software.

You won’t find integration the fundraising CRM integration CallHub has to offer or the turnkey auto dialer and contact center solution of Five9 here. But at $139 per user, per month, this tier is about even with plans from Velocify Dial-IQ and Voicent. It’s right for medium-sized businesses and companies with high-volume outbound call centers.

Enterprise Edition

ChaseData’s Enterprise Edition adds a SOAP-based Salesforce API for the integration government, financial, healthcare, and other high-profile sectors need. Six voice channels per agent keep customers connected quickly and efficiently. This tier is an excellent choice for medium to large companies with complex calling needs.

At $169 per user, per month, this tier is pricier than Voicent or Velocify Dial-IQ, but it’s still a good value for the bundle of features. ChaseData’s customer support is solid across each tier, with an extensive online knowledge base, support specialist ticketing system, email and fax support, and phone support.

What ChaseData Is Missing

Unlike Five9 and Voicent, predictive dialing is only available in the higher-priced tiers. PhoneBurner offers CRM integration at every plan level and Velocify Dial-IQ has a built-in lead management tool. If those are features that you can’t do without, ChaseData may not be the right fit for your company.

What Users Think About ChaseData

ChaseData customer reviews online have positive things to say about the company overall. They report that the auto dialer service is a good value for the money, and the technology is easy to use. However, some ChaseData customers report the agents’ screens tend to freeze sometimes.

Best Auto Dialer Software That Doesn’t Need Additional Equipment: Five9

Five9 is a cloud-based contact center solution that doesn’t require expensive equipment to use. Its technology is cloud-based so agents can log in from anywhere with only a high-speed internet connection, computer, and headset. With plans starting at around $185 per user, per month, Five9 isn’t the cheapest option on the market, but it’s great for businesses wanting to avoid complex auto dialer setups or solutions that require workers to be at a single location.

Five9 Pricing

Five9’s pricing is only available by consultation but is based on usage, features, number of seats, and month-to-month vs. annual plan. While Five9 does not advertise their pricing, our research indicates Five9’s plans start around $185 per month, per user. However, as this is only an estimate, businesses should request a quote directly from Five9.

Five9 Features

Five9’s feature set is appealing to businesses that don’t want to invest time or money in expensive software downloads or equipment. It lacks Velocify Dial-IQ’s lead management tools and PhoneBurner’s business app integration, but agents can plug in a headset, turn on a monitor, log on to the system, and get to work.

Call Automation

Five9 bundles power, progressive, and preview auto dialers into its outbound call center technology. It also includes predictive dialing that learns historical call patterns and adjusts outbound calls automatically, unlike ChaseData, which charges extra for predictive dialing. PhoneBurner doesn’t offer predictive, progressive, or preview dialers as part of its service.

Inbound Call Center Package

Five9’s inbound call center package includes speech recognition, automatic call distribution, interactive voice response tools, and on-screen caller information. Like ChaseData, these features are included in the software package. An inbound center call package with similar features is available at Voicent for an additional $15 per month.

Coaching & Management Tools

Each agent has access to a desktop interface that provides visual cues to guide agent actions, chat with customers, engage with customers via email and other omnichannel activities. The intuitive interface reduces training time and reduces agent onboarding costs. ChaseData offers similar built-in tools, but CallHub requires a Zapier integration to activate LiveChat.

System Integrations

Five9 integrates with Salesforce, Microsoft, Zendesk, Oracle, Microsoft, NetSuite CRM products and includes a toolkit for building solutions for other web-based CRMs. ChaseData also offers limited CRM integration, but only at the Professional and Enterprise tier levels.

Customer Support

Five9’s offers an extensive online knowledge base and 24/7 online and phone support. Direct access to the senior support team and a dedicated technical account manager is also available for an additional cost.

What Five9 Is Missing

This auto dialer company has a lot to offer, but it comes with a hefty price tag. Five9 also lacks the strong lead generation features and CRM integration of competitors like Velocify Dial-IQ, ChaseData, and PhoneBurner.

What Five9 Users Are Saying

Five9 online customer reviews are positive, and customers appear happy with the company. Clients say the service integrates cleanly with Salesforce and the interface is user-friendly. On the downside, some customers say the dialer freezes up occasionally on outgoing calls.

Best Auto Dialer Software for Lead Management: Velocify Dial-IQ

Velocify Dial-IQ is an auto dialer with built-in lead management software designed to boost the productivity of sales teams, with plans from around $100 per user, per month. The outbound sales dialer integrates into existing phone systems to manage thousands of calls simultaneously. This sales dialer helps sales teams work more efficiently, making it the best choice for lead management.

Velocify Dial-IQ Pricing

Velocify Dial-IQ’s pricing is only available by consultation. Our research indicates Dial-IQ costs approximately $100 per user, per month, plus 1.5 cents per minute. Per user, Velocify Dial-IQ’s pricing is approximately the market average. Per-minute calling rates are higher than Voicent’s and about the same as CallHub’s.

Velocify Dial-IQ Features

Velocify Dial-IQ is tailor-made with sales teams in mind. Auto dialer products like Five9 or ChaseData may work in a wide range of offices and industries, but Velocify Dial-IQ is designed to deliver the features sales teams need most from an auto dialing software solution like tailored call routing, call prioritization, and live coaching.

Call Automation

Call automation is a common feature of contact center software, but Velocify Dial-IQ takes it a step further by notifying all available agents of a high-potential inbound lead and connects the first agent who responds. Admins have complete control over which leads are distributed by this program and what agents receive the calls.

Inbound Call Center Package

Velocify Dial-IQ is an outbound-only dialer only and does not offer inbound calling capabilities. Businesses that want an auto dialer with an inbound call center package should check out ChaseData, Five9, or Voicent.

Coaching & Management Tools

Velocify Dial-IQ’s coaching and training tools help refine agent performance, enhance the onboarding experience, and improve quality assurance. This feature is also available at ChaseData in the Professional and Enterprise tier levels and Voicent for an additional charge above the base plan.

Coaching and training modes include:

• Listen mode: Managers cannot speak to either party
• Whisper mode: Manager can speak to the agent, but the prospect can’t hear
• Barge mode: Manager can speak to both parties on the call

System Integrations

Velocify Dial-IQ integrates with Salesforce and offers Salesforce mobile compatibility as an advanced feature. The system’s integration is much more limited than what you’ll find at Five9 and PhoneBurner.

Customer Support

Like ChaseData, Five9, Voicent, and PhoneBurner, Velocify Dial-IQ has an online knowledge base available for customer reference. The company also offers email assistance and phone support.

What Velocify Dial-IQ Is Missing

Since Velocify is designed for lead building and management, it’s not packed with features that address the auto dialing needs of companies across a range of industries from fundraising organizations that need integration with constituent management software to live chat tools for order processing. Businesses looking for features like progressive and predictive dialing or a variety of agent management tools may want to stick with options like CallHub or ChaseData.

What Users Think About Velocify Dial-IQ

Velocify Dial-IQ customer reviews online have generally positive things to say about the company. Customers say it’s easy to set up and use and organizes leads very well. However, some customers report customer service can be slow to respond at times.

Best Auto Dialer Software With a la Carte Features: Voicent

Voicent is a full-featured auto dialer software platform with a menu of a la carte choices for growing companies. Optional add-ons to the base package include an inbound call center package, call center manager software, workflow automation, and more. With a monthly plan for $29 per agent, per month, Voicent is a good choice for companies that want a solution that can grow with them.

Voicent Pricing

Voicent prices are $29 per agent, per month, for monthly plans or $19 per agent, per month, with yearly agreements. The base plan includes automatic dialer technology and an agent dashboard. Voicent pricing is initially lower than industry averages but can add up quickly once options like email campaign tools workflow automation tools are added.

More features are available for an additional cost, including:

• Inbound call center package with phone number: $15 per number
• Call center management: $10 per user
• Interactive text messaging with phone number: $15 per number
• Caller ID: $2 per ID
• Workflow automation: $99 per account

After choosing a base plan and option features, customers choose a calling plan:

*One credit = a one-minute phone call or one text message

Voicent Features

Voicent customers can select a variety of options like call automation or inbound calling tools to add to their base platform and calling plan. That could save a company hundreds of dollars per month over plans from PhoneBurner and Five9 that come bundled with features like CRM integration or lead filtering tools customers may not use.

Call Automation

Voicent’s base package includes predictive, progressive, power, and auto dialers at no additional cost, making this solution a good choice for companies that need call automation. ChaseData charges extra for predictive dialing, and PhoneBurner doesn’t offer predictive, progressive, or preview dialers at all.

Inbound Call Center Package

This package includes interactive voice response tools, a business phone system, and a virtual receptionist for an additional $15 per month. ChaseData also includes inbound calling tools at each tier level, but ChaseData’s packages are more expensive than Voicent’s.

Coaching and Management Tools

Voicent offers agent monitoring and recording tools, whisper coaching, agent reporting and tracking, and advanced call pacing algorithms for an additional $10 per user above the base plan price. Coaching and management tools are included in Velocify Dial-IQ’s package and ChaseData’s Professional and Enterprise tier levels.

System Integrations

Unlike ChaseData and PhoneBurner, Voicent does not offer systems integrations tools with its base plan. However, customers are allowed 50,000 CRM records per user. For more records per user, customers are required to upgrade to a custom or enterprise-level plan.

Customer Support

Voicent has an extensive online knowledge base, in-product walkthroughs, video resources, and an online customer support ticketing system. The company also offers four tiers of paid training and setup support ranging from a one-time purchase fee of $149 to $499, depending on the level of service.

What Voicent Is Missing

Voicent doesn’t offer reporting and analytics or lead management tools found in similar products on the market. Businesses that need those features are better served by one of the other options on this list.

What Users Think About Voicent

Voicent online customer reviews have positive things to say about the company, particularly about the company’s customer service. They also believe the service is a good value for the money. We didn’t see any negative reports or reviews of the company during our search.

Best Auto Dialer Software for CRM Integration: PhoneBurner

PhoneBurner is an auto dialer that integrates seamlessly with Salesforce, HubSpot, and Zapier. It also has an open API that companies can use to design their own software connections and is priced at $149 per user, per month. We believe PhoneBurner is an excellent choice for businesses that rely heavily on CRM tools for cold calling leads and moving interested prospects seamlessly through the sales pipeline.

PhoneBurner Pricing

PhoneBurner pricing is $149 per user, per month with discounts available based on term length and team size. Features include unlimited power dialing, call and email tracking, and call recording. PhoneBurner pricing is on par with the higher-end service plans of similar products.

PhoneBurner Features

PhoneBurner includes call automation but lacks Velocify Dial-IQ’s inbound lead call routing feature. It offers systems integration with Zapier and Salesforce, much like the upper tiers of ChaseData. PhoneBurner also includes call tracking, analytics, and recording but, unlike Voicent, doesn’t charge extra.

Call Automation

PhoneBurner automates calling tasks like manual dialing, personalized follow-up emails, and post-call notes so that agents can move through calls quickly. PhoneBurner also drops prerecorded messages into voicemail boxes with one click to eliminate time wasted waiting for the beep.

Inbound Call Center Package

PhoneBurner is an outbound-only auto dialer and does not offer inbound calling capabilities. Businesses that want a solution with an inbound call center package should check out ChaseData, Five9, or Voicent.

Coaching & Management Tools

PhoneBurner’s dedicated admin portal lets you add, remove and edit seats, pull real-time reports, and manage leads directly inside. Admins can also build self-updating real-time motivational leaderboards to broadcast directly to teams.

System Integrations

For companies that already have a CRM system, PhoneBurner integrates with Zapier and the Classic and Lightning editions of Salesforce. A flexible developer API allows customers to connect other existing software to PhoneBurner to launch dial sessions. This is helpful for companies that want lead management but don’t already have a system in place.

Customer Support

PhoneBurner has an online knowledge base, live support chat, email support, an online support ticketing system, and phone support from 5 a.m. to 5 p.m. Pacific time, Monday through Friday. Real-time status alerts also let customers know if PhoneBurner is experiencing slowdowns or downtime.

What PhoneBurner Is Missing

Although this solution automates the process of manual dialing, PhoneBurner doesn’t offer predictive, progressive, or preview dialers as part of its service. That could be a deal-breaker for some sales teams, so ChaseData or Five9 would serve businesses that need that particular functionality better.

What Users Think About PhoneBurner

Online reviews of PhoneBurner are overall positive. Customers say there are no hidden charges or fees, and that it works as advertised. However, some customers say setup was a bit tricky.

Best Auto Dialer Software for Temporary Phone Banking: CallHub

CallHub is an auto dialer service designed to connect nonprofits and advocacy groups. Integration with virtual phone banking a pay-as-you-go price structure keeps organizations within budget. With pricing from 1.2 cents per 30-second increments, rather than based on a monthly subscription, CallHub is the right choice for businesses that use temporary phone banking for fundraising or other short-term campaigns.

CallHub Pricing

CallHub’s pay-as-you-go pricing is based on 30-second billing increments. Outbound United States calls are 1.4 cents and inbound are 1.2 cents. There are no setup or subscription fees. CallHub’s pricing is low compared to similar services. However, it also lacks features like call routing and training tools those services offer.

Pricing for call automation are also pay-as-you-go, and depend on usage and mode of connection:

• Browser: 0.7 cents
• Phone: 1.4 cents
• Dial in: 1.2 cents
• Softphone: 0.8 cents

CallHub Features

Nonprofits, advocacy groups, and fundraising organizations often work with volunteers, short-term staff, and use temporary phone-banks. CallHub’s pay-as-you-go pricing structure and free, unlimited agent accounts, and integration with CiviCRM make CallHub a great choice. PhoneBurner, ChaseData, or Five9 are better choices for companies with permanent staffing needs and sales outreach strategies.

Inbound Call Center Package

CallHub offers inbound calling for short message service (SMS) text message response but doesn’t offer inbound call center tools or features. Businesses that want a solution with an inbound call center package should check out ChaseData, Five9, or Voicent.

Coaching and Management Tools

CallHub’s agent management tools allow admins to assemble agents and volunteers into an unlimited configuration of teams and assign teams into calling campaigns as needed. Unlike many other auto dialer services, agents and volunteers can be grouped under a single team name or organized into discrete groups to work on different tasks.

Call Automation

CallHub’s offers a predictive dialer that speeds up or slows down the dialing rate according to real-time agent activity. It also includes power and preview dialers. Voicent offers the same dialers as part of its base package, but it costs more than CallHub. PhoneBurner doesn’t offer the three dialers at all, and ChaseData charges extra for predictive dialing.

System Integration

Like, ChaseData and Five9, CallHub integrates with several business applications, including Salesforce, Zapier. However, CallHub is the only auto dialer on this list to also integrate with popular fundraising CRM platform CiviCRM.

Customer Support

CallHub offers 24-hour email support on weekdays with a guaranteed 99% response time. The company also has an online how-to and FAQs section, although not as robust as support options at auto dialer services like ChaseData or Voicent.

What CallHub Is Missing

CallHub falls short in its customer support and online documentation. That could be a deal-breaker for advocacy groups, nonprofits, and volunteer organizations that often lack the resources for internal tech support of their own.

What Users Think About CallHub

Online reviews of CallHub are generally positive. Customers say it’s a good value for the money, and it’s easy to set up calling campaigns. However, some customers report an occasional drop in call quality.

How We Evaluated the Best Auto Dialer Software

The best auto dialer app software saves time and money by automating the dialing procedure. Auto dialers play pre-programmed messages to answering machines, route live calls to agents, and skip non-serviceable or busy numbers. Auto dialers can increase the call connect ratio, leading to higher agent productivity and increased sales.

We evaluated auto dialer software based on:

• Price: The companies we evaluated offer plans based on a tiered pricing structure, number of users, or features selected. To evaluate each company fairly, we attempted to compare packages costs on a per-user basis with similar features.
• Ease of use: Auto dialer customers typically manage their accounts through software installed on their computer or via web browser. We evaluated how easy the software is to install and set up or use in a browser.
• Call automation: Some of the companies we considered offered features like automatic call routing to the next available agent, but we also considered other features like preview dialing, automatic lead scoring, or other call-based workflow automation.
• Customer relationship management (CRM) integration: We looked at each auto dialer’s relationship management integration because it saves you money and time by tracking call data automatically and promoting efficient team collaboration.
• Voice-over-internet-protocol (VoIP) integration: Auto dialers work with a user’s existing phone service to dial calls. We evaluated auto dialer software based on its ability to integrate easily with VoIP business phone systems.
• Call analytics: This feature provides detailed reports on agent performance, call volume, campaign success, caller demographics, and myriad other reports.
• Training and coaching tools: Monitor, whisper, and barge tools help refine agent performance, enhance the onboarding experience, and improve quality assurance. Therefore, we evaluated software based on the business phone features they offer.
• Customer support: Auto dialer companies should offer easily accessible online documentation and customer support. The companies we reviewed offer a combination of phone, email and chat support, online knowledge bases, and community forums.

Based on our research, we recommend ChaseData as the best overall auto dialer for small businesses that need a reliable auto dialer with great customer support at a competitive price. Here’s how the six services we evaluated stack up for price, features, and customer support.

Bottom Line

Auto dialer software does more than dial a list of phone numbers. It also plays recorded messages, connects calls to sales agents, provides analytics, integrates with CRM platforms, and collects call data to help train sales agents. A good auto dialer software solution should also provide excellent customer support.

The best auto dialer software depends on what you need it to do for your business. Small businesses that want a comprehensive auto dialer at a competitive price can’t miss with ChaseData. Visit ChaseData’s website to check out a product demo and get a free trial of its auto dialer.

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