Aircall is a voice-over-internet-protocol (VoIP) business phone system with call center features that is accessible via desktop and mobile devices. In addition to robust phone system features, it also allows users to integrate popular apps into its platform for a more efficient workflow. Aircall reviews reveal its strengths as a telesales platform, and users say…
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CallRail Review: Is It Right for Your Business?
CallRail is a call tracking software with trackable phone numbers, local minutes, and text message credits. It also offers marketing and conversation analytics, enabling businesses to make more intelligent choices in their campaign spending. Monthly fees for basic features start at $45, including 10 local numbers, 500 local minutes, and 100 text messages. Based on…
Dialpad Review: Is It Right for Your Business?
Dialpad is a cloud-based platform that offers internet-based business communications, a contact center, video conferencing, and sales dialer tools. The all-in-one communications platform allows users to manage calls, texts, voicemails, faxes, and virtual meetings across devices. Dialpad pricing starts at $15 per user, per month when billed annually. Dialpad is best for small teams with…
Avaya Cloud Office Review: Is It Right for Your Business?
Avaya Cloud Office is a cloud-based phone system—powered by RingCentral and Avaya—that allows users to manage business communications across channels in a single platform. Its monthly fees for accounts with two to 20 users start at $19.99 per user, per month when billed annually. If your business has both on-site and remote team members, Avaya…
GoToConnect Review: Is It Right for Your Business?
GoToConnect (formerly Jive) is a unified communication (UC) software with collaboration and call center features. It lets users manage calls, texts, voicemail, audio conferences, and virtual meetings. It costs $24 per seat, per month for two to 10 users. If you are looking for an affordable unified communication solution for your business with an international…
3CX Review: Is It the Right Softphone System for Your Business?
3CX is a communications system deployable on-premise or in the cloud. It allows users to manage calls, voicemails, business short message service (SMS), video meetings, website live chats, and Facebook messages, all in one platform. It offers a one-year free trial on all plans. Renewal monthly fees start at 7 cents per user for subscriptions…
Bring Your Own Device (BYOD): A VoIP Feature Spotlight (+ Free Sample Agreement)
Bring Your Own Device (BYOD) is a policy set by a company, allowing employees to use their personal laptops, computers, tablets, or smartphones for work. Many voice-over-internet-protocol (VoIP) providers adapted to the growing BYOD need as it provides companies with more flexibility and cost savings. Let’s dig deeper and determine if this capability is a…
GoToConnect Dial Plan Editor: A VoIP Feature Spotlight
The GoToConnect dial plan editor lets users customize and map out their call flows through its drag-and-drop user interface. This feature is helpful for businesses with remote teams as administrators can quickly set up specific call routing rules in real time, regardless of their locations. GoToConnect offers this tool in all plans. Monthly fees start…
Remote Call Forwarding: A VoIP Feature Spotlight
Remote call forwarding (RCF) is a telephony feature that lets you forward an incoming call to another preferred phone number. This capability helps businesses ensure that customers will be directed to an available agent when the called representative is unavailable. Those interested may find this functionality in most cloud-based voice-over-internet-protocol (VoIP) and telecommunications service providers,…
8×8 Video Conferencing for Groups: A UCaaS Feature Spotlight
8×8 video conferencing allows users to host virtual meetings on any device for up to 500 attendees. It helps businesses connect with their customers and enhance team collaboration. You can enjoy this feature by subscribing to any 8×8 plan, starting at $12 per user, per month. What is 8×8 Video Conferencing? Video conferencing, in general,…
Local Presence Dialer: A VoIP Feature Spotlight
A local presence dialer is an easy-to-use technology that automatically changes an agent’s area code to match the call recipient’s local phone number. This feature is made to address the needs of sales teams aiming to have higher call connection rates, as prospects are more likely to answer or return calls from a more familiar…
Predictive Behavioral Routing: A VoIP Feature Spotlight
Predictive behavioral routing is a feature that utilizes data on a caller’s personality, communication preference, past contact experience, and an agent’s skills and performance when pairing them for conversations. It automatically matches the caller to the most qualified agent, enhancing the overall contact experience. Through predictive behavior routing, businesses can expedite call handling and issue…